Location: Remote / South of England

Contract: Full Time

Reporting to: National Service Manager

Key responsibilities and duties:

– Ongoing management and development of the aftersales function of the dealer network, focusing on dealer standards, efficiency and profitability

– Develop the dealer’s service action plan, benchmarked against dealer standards and examining future requirements

– Strong focus on dealer warranty practices, ensuring timely return of claims and correct submission of data to support the claim

– Provide technical feedback to National Service Manager

– Management and prompt resolution of customer dispute situations in conjunction with dealer personnel

– Understand the training requirements of the dealer service personnel and take action to ensure appropriate service levels are delivered to the end user market

– Communicate technical information and provide timely technical solutions where product performance falls below customer expectations

– Maintain the Company and brand image in all dealer and end user interaction

Requirements for the role:

– Excellent standard of technical knowledge encompassing hydraulic, electric, drivetrain and engine systems within Construction equipment

– Strong communication skills with excellent problem-solving capabilities

– Clear understanding of what is meant by dealer standards with the ability to implement and sustain them

– Excellent knowledge of construction machinery market

– A good standard of IT literacy, including MS Office, PC / Laptop and CRM system

– Previous experience of working with dealers and distributors would be beneficial

– The ability to work within a close-knit team

– Located within or prepared to relocate to the territory

– Full UK driving licence (essential)

Apply: Please apply in confidence by sending a CV to mailto:info@sanyuk.com